Shipping Policy

Overview

At Florida Reptiles Home, we prioritize the safe and timely delivery of your new reptile companion. Our shipping policy outlines the procedures and guidelines to ensure a smooth and secure shipping process.

 

Shipping Methods

Standard Shipping

  • Carrier: We use trusted carriers such as FedEx and UPS.
  • Delivery Time: Typically 2-5 business days.
  • Tracking: You will receive a tracking number via email once your order is shipped.

Express Shipping

  • Carrier: FedEx and UPS.
  • Delivery Time: 1-2 business days.
  • Tracking: Provided immediately after shipment.

Shipping Rates

Shipping rates are calculated at checkout based on your location, the size, and the weight of your order. For an exact quote, add your items to the cart and proceed to the checkout page.

 

Packaging and Safety

Secure Packaging

  • Insulated Boxes: We use insulated boxes to maintain the optimal temperature.
  • Heat/Cold Packs: Depending on the weather, we include heat or cold packs to ensure your reptile’s safety.

Health Checks

  • Pre-Shipment Health Check: Every reptile undergoes a thorough health check before shipping.
  • Proper Hydration: Reptiles are properly hydrated before being placed in their shipping containers.

Shipping Schedule

  • Monday-Wednesday: We ship orders to ensure they arrive before the weekend.
  • Thursday-Sunday: Orders placed will be shipped the following Monday to avoid weekend delays.

Delivery Terms

  • Signature Required: A signature is required upon delivery to ensure your reptile is received promptly.
  • Delivery Confirmation: You will receive an email confirmation once your order is delivered.

Live Arrival Guarantee

We guarantee that your reptile will arrive alive and healthy. If there are any issues upon arrival, please follow these steps:

  1. Immediate Contact: Contact us within 24 hours of delivery.
  2. Photos: Provide clear photos of the reptile and the shipping box.
  3. Resolution: We will work with you to resolve the issue promptly.

Weather Conditions

For the safety of the reptiles, we may delay shipping during extreme weather conditions. We will notify you if your shipment is affected and provide updated shipping information.

International Shipping

Currently, we only ship within the United States. We do not offer international shipping at this time.

FAQs

Can I change my shipping address after placing an order?

  • Contact us immediately if you need to change your shipping address. Changes can only be made before the order is shipped.

What happens if my reptile is delayed in transit?

  • We monitor all shipments closely. If there is a delay, we will work with the carrier to ensure the reptile’s safety and provide updates.

Do you offer local pickup?

  • Yes, local pickup is available by appointment. Contact us to arrange a pickup time.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

  • Email: info@floridareptileshome.com
  • Phone: (123) 456-7890