Return Policy

Overview

At Florida Reptiles Home, we are committed to your satisfaction. If you’re not completely happy with your purchase, our return policy outlines the steps to return or exchange your reptile or product.

Live Animal Return Policy

Health Guarantee

We guarantee the health of our reptiles for 7 days from the date of delivery. If your reptile arrives unhealthy or becomes ill within this period, please follow these steps:

  1. Contact Us Immediately: Email us at info@floridareptileshome.com within 24 hours of noticing the issue.
  2. Provide Photos: Send clear photos of the reptile and a detailed description of the issue.
  3. Return Authorization: Wait for our team to provide a return authorization and further instructions.

Return Conditions

  • Original Packaging: The reptile must be returned in its original packaging.
  • Health Verification: A veterinarian’s statement may be required to confirm the health issue.

Non-Animal Product Return Policy

Return Window

  • 14-Day Return Policy: Non-animal products can be returned within 14 days of delivery.

Conditions

  • Original Condition: Items must be returned in their original condition, unused, and with all original packaging and tags.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Process

  1. Initiate a Return: Contact us at info@floridareptileshome.com with your order number and reason for return.
  2. Receive Authorization: We will provide you with a return authorization number and return instructions.
  3. Ship the Item: Send the item back to us using a trackable shipping method. We are not responsible for return shipping costs unless the item was damaged or defective upon arrival.

Refunds and Exchanges

Refund Process

  • Inspection: Once we receive your return, we will inspect the item(s).
  • Refund Issuance: If approved, refunds will be issued to the original payment method within 7-10 business days.

Exchange Process

  • Eligibility: Exchanges are subject to availability. If the desired item is unavailable, a refund will be processed instead.
  • Processing Time: Exchanges will be processed within 5 business days after receiving the returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately:

  1. Contact Us: Email info@floridareptileshome.com within 24 hours of delivery.
  2. Provide Evidence: Send photos and a detailed description of the damage or defect.
  3. Resolution: We will provide instructions for a replacement or refund.

Exceptions and Non-Returnable Items

  • Custom Orders: Custom or special orders are non-returnable.
  • Perishable Items: Food, supplements, and other perishable items are not eligible for return.

Contact Us

For any questions or concerns regarding our return policy, please contact us at: